Store Policy

At BrickFrens, we believe creativity should always come with great customer care. We're a small, family-run business, and we treat every customer like part of our building crew. If you ever have questions about your subscription, shipping, or an order you’ve received, we’re here to help. Whether you need support, clarification, or just want to share something cool you built, reach out anytime—we love hearing from our fellow builders. Your experience matters to us, and we’re committed to making every interaction friendly, helpful, and hassle-free.

Your privacy and safety are important to us. BrickFrens only collects the information needed to process your orders, manage your subscription, and communicate with you about your account. We never sell or share your personal information with third parties. All payments are processed through secure, trusted platforms to ensure your data stays protected. Our products are thoroughly cleaned, inspected, and handled with care, following safety-minded practices so builders of all ages can enjoy their mystery boxes with confidence. You can build, subscribe, and explore with peace of mind knowing your information—and your bricks—are in good hands.